Question 1

I'm looking for products for my dog under 10 kg.

Accepted Answer

You can find suitable products for small dogs in this category.

Question 2

I'm looking for products for my dog over 10 kg.

Accepted Answer

You can find suitable products for dogs over 10 kg in this category.

Question 3

I'm considering the appropriate leash width for my dog.

Accepted Answer

You can find tips for choosing the right leash width in this video:https://youtube.com/shorts/LdiykBtVu7I?si=XXVA79jg987Qy2ub

Question 4

I'm considering what leash length would be suitable for my dog.

Accepted Answer

You can find tips for choosing the right leash length in this video:https://youtube.com/shorts/l1LhNl7vJsk?si=4LHJ9RZDZubXw25u

Question 5

I don't know my dog's collar size.

Accepted Answer

This video provides instructions for choosing the right collar:https://youtube.com/shorts/-TGLzbvjnHc?si=NyZqaYi5TmGoh5vD

Question 6

I can't decide on a color for my dog.

Accepted Answer

No worries – you can try all our colors on your dog in our virtual fitting room at tyylivoittoshowroom.com.You'll also find the Inspiration section at the bottom of our online store.

Question 7

What is a multifunction leash and how is it measured?

Accepted Answer

You can find tips about multifunction leashes in this video:https://youtube.com/shorts/3EsUFJVo2Vw?si=Iq29CPkL8WzAnh-I

Question 8

Where can I try on Tyylivoitto products?

Accepted Answer

You can try our products at our retailer Pete's Dog Supplies stores all over Finland!We also have a virtual fitting room.

Question 9

Where are Tyylivoitto's products manufactured?

Accepted Answer

Tyylivoitto's products are handmade in Pori, Finland.

Question 10

How do I return my order?

Accepted Answer

Our products have a 14-day return policy, starting from the date of receipt of the order. Returned products must be unused and in their original condition. Products modified according to the customer's wishes or made to measure are not eligible for return.How to return:Pack the products carefully.Please include your order number.Write the return code on the package: 685563Take the package to a Posti service point and tell them that it is a customer return.Return cost to the customer:We charge a flat handling fee of €5.90 for returns, which covers Posti's return fee and handling costs. This amount will be deducted from the refund.Refund processing:The refund will be issued to the original payment method within 5 business days after the return has been received and processed.If you have any questions about returns, you can contact us by email at info@tyylivoitto.com

Question 11

Can I exchange the product I ordered?

Accepted Answer

Yes, you can exchange the product within 14 days of receiving it. The product to be exchanged must be unused and in its original condition. Products modified according to the customer's wishes or made to measure are not eligible for exchange.How to exchange a product:Pack the product carefully.Please include the following information:Order numberWhich product would you like to exchange for?Write the return code on the package: 685563Take the package to a Posti service point and tell them that it is a customer return.Replacement cost to the customer:For exchanges, we charge a flat handling fee of €5.90, which covers the cost of the return and handling. This amount will be added to the new order or deducted from the refund if necessary.We will pay the shipping costs for the new product, so you will receive a new product after the exchange without additional shipping costs.If the replaced product is of a different price than the original, we will refund or charge the difference before sending the new product.If you have any questions about the exchange, you can contact us: info@tyylivoitto.com

Question 12

How do I make changes to my order?

Accepted Answer

For matters related to changes to your order, please contact our customer service.

Question 13

How do I cancel my order?

Accepted Answer

You can cancel your order free of charge before it is shipped. Please contact our customer service.

Question 14

I was delivered the wrong product. What do I do?

Accepted Answer

We are very sorry for what happened! Please contact us by email (info@tyylivoitto.com) and we will fix it as soon as possible!

Question 15

What exactly is Biothane?

Accepted Answer

Biothane is a durable and easy-care material made from a strong nylon core and a weatherproof PVC coating. It won't absorb water, mold or smell, and feels great in your hand. Biothane is the perfect choice for everyday adventures – stylish and practical.

Question 16

My dog ​​is between two collar sizes. What do I do?

Accepted Answer

We also make most of our products in custom sizes!Please contact our customer service.

Question 17

Where can I get to the fitting room?

Accepted Answer

You can find the virtual fitting room here (tyylivoittoshowroom.com).

Question 18

I would like more rings on my multi-function belt or rings in places I define myself.

Accepted Answer

We also make multi-purpose belts to customer dimensions! Contact our customer service.

Question 19

Delivery Times and Costs

Accepted Answer

Our shipping costs within Finland start at €4.90. We ship orders within 1–4 business days.You can find more information about our order and delivery terms here.

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